General terms and conditions of business
Welcome to Hellohome Apartments!
§ 1 Scope and provider
(1) The General Terms and Conditions (hereinafter referred to as “GTC”) govern the contractual relationship between Sonja Peters - Hellohome Apartments & Immobilienverwaltung (hereinafter referred to as “Provider”) and you (hereinafter referred to as “Customer”) in the version valid at the time the contract is concluded.
(2) Any deviating general terms and conditions of the customer will be rejected. Please read these terms and conditions carefully before using any service provided by Sonja Peters - Hellohome Apartments & Property Management.
(3) On Hellohome Apartments we offer you the following services: Short-term rental of furnished apartments for accommodation.
(4) The subletting or further rental of the holiday apartment provided as well as its use for purposes other than residential purposes require our prior written consent.
§ 2 Conclusion of the contract
(1) Contracts on this portal can only be concluded in German.
(2) All booking requests must be made via our website www.hellohome-apartments.de, by email to buchung@hellohome-apartments.de, or through a booking portal. Requests made via any other method will not be considered.
(3) If we are able to offer you the holiday apartment for your desired period, we will send you a written confirmation and an invoice by email or mail. Your booking is legally binding upon receipt of the booking confirmation and payment (see Section 4 of the Payment Conditions).
(4) You agree to receive invoices electronically. Electronic invoices will be made available to you via email or in your customer account on the website. We will inform you for each service whether an electronic invoice is available.
§ 3 Description of the scope of services
The scope of services provided by the provider consists of the following services: Short-term rental of furnished apartments for accommodation
§ 4 Terms of payment
Your booking is valid upon receipt of payment. Payment of 100% of the rental agreement amount is due immediately upon receipt of the booking documents. If the payment deadlines are not met, the provider may withdraw from the contract. Non-payment is considered a withdrawal and entitles the customer to re-rent. If the provider offers payment by credit card and the customer chooses this payment method, the customer expressly authorizes the provider to collect the amounts due. If the provider offers payment by direct debit and the customer chooses this payment method, the customer grants the provider a SEPA basic mandate. If a payment transaction is reversed due to insufficient funds or incorrect bank details, the customer is responsible for the associated costs. If the customer defaults on payment, the provider reserves the right to claim damages. Payment can be made using the following payment methods: – PayPal – Credit card – Sofortüberweisung – Klarna
§ 5 Arrival and departure
The holiday apartment is available from 3 p.m. on the day of arrival. Guests will receive information about key handover by phone or email at least 3 days before arrival. Claims for damages cannot be made if, exceptionally, the holiday apartment cannot be occupied promptly by 3 p.m. On the day of departure, the apartment must be vacated by 10 a.m. If the guest requests a late departure, this should be arranged with us in advance. A late departure without prior arrangement will be charged. If the guest does not arrive by midnight on the day of arrival, the contract is considered terminated after a period of notice of 48 hours without notification to the provider. The provider can then freely dispose of the property. A (pro rata) refund of the rent due to early departure is generally not possible. The apartment must be left in a clean and tidy condition on the day of departure. The dishes, glasses, etc. must be cleaned and put away, the trash cans emptied, and the refrigerator emptied. If the apartment is not left as requested, you may be charged.
§ 6 Holiday apartments
The holiday apartment will be handed over by us in a tidy and clean condition with a complete inventory. If you notice any defects during your stay, you are obligated to notify the provider immediately. The guest is liable for any damage caused to the rental property or its inventory, e.g. broken dishes, damage to the floor or furniture. This also includes the costs for lost keys. The inventory must be treated carefully and with care and is only intended for use in the holiday apartment. Moving furnishings, especially beds, is prohibited. The guest is also liable for the negligence of his fellow travelers. Damage caused by force majeure is excluded from this. In the event of use of the holiday apartment in breach of contract, such as subletting, overcrowding, disturbance of the peace, etc., the contract can be terminated without notice and the guest must vacate the apartment. Any rent already paid remains with the provider.
§ 7 Pets
Pets of any kind are only permitted in the holiday apartment with the prior written consent of the provider. If pets are accommodated without the prior consent of the provider, the provider may charge a cleaning fee of up to €200.
§ 8 Stay
The holiday apartment may only be used by the persons listed in the booking. The fully completed online check-in form must be submitted to the provider no later than 4 days before arrival. In this case, the provider also reserves the right to terminate the contract without notice. Subletting and transferring the apartment to third parties is not permitted. The guest agrees to the general terms and conditions and the house rules of the holiday apartments. Consent is given upon payment. In the event of violations of the general terms and conditions or the house rules, the provider reserves the right to terminate the rental agreement immediately and without notice. There is no legal right to reimbursement of the rent or compensation.
§ 9 Cancellation of travel
In the event of cancellation, the guest is obligated to pay a flat rate of 5% of the tour price as an expense allowance and payment fee. Cancellations must be made in writing.
Cancellations can be made free of charge up to 5 days before arrival, less the aforementioned 5% fee.
The refund will be processed through our payment service provider and may take 7-10 business days.
Cancellation by the landlord: In the event of a cancellation on our part due to force majeure or other unforeseeable circumstances (such as an accident or illness of the host), or other circumstances beyond our control that make fulfillment impossible, liability is limited to the reimbursement of costs. In the event of a justified cancellation, the customer is not entitled to compensation; liability for travel and hotel costs is not assumed. Cancellation by the landlord can occur after the start of the rental period without notice.
§ 10 Liability of the landlord
The provider is liable for the proper provision of the rental property within the scope of its duty of care. Liability for any failures or disruptions in the water or electricity supply, as well as events and consequences due to force majeure, is hereby excluded.
§ 11 Permission to use Internet access via WLAN
The provider maintains Wi-Fi internet access in their holiday apartment. They allow guests to share the Wi-Fi internet access for the duration of their stay in the holiday property. The tenant is not entitled to allow third parties to use the Wi-Fi. The provider does not guarantee the actual availability, suitability, or reliability of the internet access for any purpose. They are entitled at any time to permit additional users to operate the Wi-Fi, in whole, in part, or temporarily, and to restrict or exclude the tenant's access, in whole, in part, or temporarily, if the connection is being or has been misused, provided that the provider has reason to fear legal action and cannot prevent this with usual and reasonable effort within a reasonable time. The provider reserves the right, in particular, to block access to certain websites or services via the Wi-Fi at any time and at its reasonable discretion (e.g., websites glorifying violence, pornographic sites, or sites requiring payment).
§ 11.1 Access data
Wi-Fi access is secured. Access data (login and password) may not be shared with third parties under any circumstances. If the guest wishes to grant third parties access to the Internet via Wi-Fi, this is subject to our prior written consent and the third party's acceptance of the terms of this user agreement, documented by a signature and full identification. The guest undertakes to keep their access data confidential. The provider reserves the right to change access codes at any time.
§ 11.2 Dangers of WLAN use, limitation of liability
Guests are advised that the Wi-Fi only provides access to the Internet; virus protection and a firewall are not available. Data traffic generated using the Wi-Fi is unencrypted. Therefore, data may be viewed by third parties. The provider expressly points out that there is a risk that malware (e.g., viruses, Trojans, worms, etc.) may be transmitted to the device when using the Wi-Fi. Use of the Wi-Fi is at the guest's own risk. We assume no liability for damage to the tenant's digital media resulting from the use of the Internet access, unless the damage was caused intentionally or through gross negligence by us and/or our vicarious agents. This is hereby excluded.
§ 12 House rules, general rights and obligations
(1) Guests are obligated to comply with the house rules. These are posted in our apartments, as well as published on booking portals and the website.
(2) On the day of your departure, you should check out by the specified time. Please turn on the dishwasher at least one hour before check-out time. If you fail to comply with the check-out time, we will charge you €30 for each hour or part thereof.
(3) Smoking is expressly prohibited in the apartment. Please use the outdoor area for smoking and dispose of cigarette butts in the designated containers (ashtrays). Please do not throw cigarette butts directly onto the sidewalk in front of the building. Failure to comply will result in an additional cleaning fee of €150.
(4) The apartment, house, and property must be kept clean and tidy. In the event of excessive soiling or the leaving of rubbish, we reserve the right to charge an additional cleaning fee of up to €150.
(5) Quiet hours apply from 10 p.m. to 7 a.m. To avoid disturbance, TV and audio equipment must be set to a reasonable volume.
(6) For the duration of the rental of the holiday apartment, the guest is obliged to keep windows and doors closed when leaving the holiday apartment.
(7) The installation and/or attachment of decorative materials or similar items is not permitted in the holiday apartment. The guest is solely liable for any decorations or similar items that are installed and/or attached. The guest is also obligated to compensate for any damage caused by the installation and/or attachment of such decorations or similar items.
(8) The provider has the right of access to the holiday apartment at any time, particularly in cases of imminent danger. The legitimate interests of the guest must be taken into account when exercising this right of access. We will inform the guest in advance of the exercise of this right of access, unless this is unreasonable or impossible given the circumstances of the individual case.
§ 13 Data Protection
(1) If personal data (e.g., name, address, email address) is collected, we undertake to obtain your prior consent. We undertake not to share any data with third parties unless you have given your prior consent.
(2) We point out that the transmission of data over the Internet (e.g., via email) may be subject to security gaps. Therefore, error-free and uninterrupted protection of third-party data cannot be fully guaranteed. Our liability in this regard is excluded.
(3) Third parties are not entitled to use contact data for commercial activities unless the provider has given the data subjects prior written consent.
(4) You have the right at any time to obtain from the provider complete and free information about the data concerning you.
(5) Furthermore, the user has the right to rectification/deletion of data/restriction of processing.
(6) Further information on data protection can be found in the separate privacy policy.
§ 14 Cookies
(1) We may use cookies to display our product offerings. Cookies are small text files that are stored locally in the cache of the website visitor's internet browser.
(2) Numerous websites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier for the cookie. It consists of a character string that allows websites and servers to associate the specific internet browser in which the cookie was stored. This enables the visited websites and servers to distinguish the individual browser of the data subject from other internet browsers that contain other cookies. A specific internet browser can be recognized and identified via the unique cookie ID.
(3) Through the use of cookies, we can provide users of this website with more user-friendly services that would not be possible without the setting of cookies.
(4) Please note that some of these cookies are transferred from our server to your computer system; these are usually so-called session cookies. Session cookies are characterized by the fact that they are automatically deleted from your hard drive after the end of the browser session. Other cookies remain on your computer system and allow us to recognize your computer system on your next visit (so-called persistent cookies).
(5) You can object to the storage of cookies. A banner is available for this purpose which you can object to/accept.
(6) Of course, you can set your browser so that no cookies are stored on your hard drive or so that cookies that have already been stored are deleted. Instructions on how to prevent or delete cookies can be found in the help function of your browser or software manufacturer.
§ 15 Place of jurisdiction and applicable law
(1) Any differences of opinion and disputes arising from this contract shall be governed exclusively by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods.
(2) The place of jurisdiction for any disputes arising from the contractual relationship is the Erfurt District Court.
§ 13 Final provisions
(1) The contract language is German.
(2) If you breach these Terms and Conditions and we do not take action, we will still be entitled to exercise our rights on any other occasion on which you breach these Terms and Conditions of Sale.
(3) The invalidity of any provision shall not affect the validity of the remaining provisions of the contract. Should this occur, the provision shall be replaced by another legally permissible provision that corresponds to the meaning and purpose of the invalid provision.
